Terms and Conditions
Terms and Conditions
These Terms and Conditions (“Terms”) govern the use of the services provided by PaintersPro Network (“Service Provider”), a part of Your Remote CMO ApS, to its customers (“Client” or “you”). By making a payment for our services, you agree to be bound by these Terms in full. If you do not agree to these Terms, you must not proceed with payment or use our services.
1. Acceptance of Terms
By paying for the services provided by the Service Provider, you confirm that you have read, understood, and accepted all the Terms outlined herein. Payment constitutes explicit acknowledgment of and agreement to these Terms.
2. Testimonials Disclaimer
Testimonials displayed on the Service Provider’s website represent the experiences of individual clients and do not guarantee typical or average results. They are intended to showcase the best outcomes achieved.
3. Marketing Content Approval and Legal Responsibility
The Client agrees that all marketing materials, including but not limited to content, landing pages, ad copy, emails, lead magnets, and any other promotional assets, will be submitted to the Client for review and approval prior to publication or distribution. By providing approval, the Client accepts full responsibility for ensuring that all materials comply with applicable laws, regulations, and industry standards. This applies regardless of whether the materials are published or distributed through advertising accounts owned or managed by The Service Provider. The Client acknowledges that The Service Provider bears no liability for any legal consequences, penalties, or damages resulting from the use of approved materials, even if such materials are deployed via platforms or ad accounts owned by The Service Provider.
4. Service Responsibility
The Service Provider is responsible for the full setup and execution of the agreed-upon marketing services. This includes, but is not limited to: building and configuring the marketing infrastructure, creating and managing advertising campaigns, writing ad copy and other marketing texts, designing landing pages, contacting leads generated through the campaigns, and forwarding all qualified leads to the Client’s CRM system or any other preferred platform as specified by the Client. The Service Provider commits to delivering these services in a timely and professional manner in alignment with the agreed scope of work.
5. Payment Terms
The Client agrees to a pay-per-appointment model, where the Client is charged solely based on the number of appointments ordered. The Service Provider covers all associated costs related to the execution of the service, including but not limited to advertising spend, landing page development, call center operations, third-party tools, and other infrastructure expenses.
All appointment orders must be prepaid. For example, if the Client orders 10 appointments at an agreed-upon rate of $175 USD per appointment, the total amount of $1,750 is invoiced and payable upfront before any campaign activity begins. Upon receipt of payment, the Service Provider will begin fulfillment and has up to 90 calendar days to deliver the agreed number of appointments, unless otherwise stated in writing.
6. Appointment Qualification
6.1 Definition
A “Qualified Appointment” is defined as any individual delivered into the agreed CRM system who matches the qualification criteria provided by the Client in the form completed on join.painterspronetwork.com/onboarding, unless and until such criteria have been formally amended in writing.
6.2 Qualification Process
All appointments are pre-qualified by the Service Provider through (i) Facebook Lead Forms and (ii) telephone verification conducted by the Service Provider to confirm the lead’s interest and compliance with the Client’s appointment requirements. The Service Provider shall only book appointments where the estimated project value is greater than or equal to USD 3,000.
6.3 Project Value Verification
Project value is based on information provided directly by the prospect during qualification. The Service Provider shall not be liable if the prospect later misrepresents, reduces, or changes their budget. For the avoidance of doubt, where an appointment does not result in a sale because the prospect believed the project could be completed for USD 3,000 but the actual cost exceeds that amount, the appointment shall still be deemed qualified and billable.
6.4 Amendments to Criteria
Any request by the Client to amend the qualification criteria must be submitted in writing and shall only be valid once the Service Provider has confirmed receipt and acceptance in writing. All appointments booked within twenty-four (24) hours after such confirmation shall be evaluated and invoiced according to the previously agreed criteria. The amended criteria shall only apply to appointments booked more than twenty-four (24) hours after written confirmation has been provided by the Service Provider.
6.5 Refunds
If any appointment is demonstrably unqualified under the agreed criteria, the Service Provider shall issue a credit applied against future invoices. This shall be the sole and exclusive remedy available to the Client. Under no circumstances will the Service Provider issue cash refunds.
6.6 Disputes Regarding Qualification
The Client must submit any dispute regarding the qualification of an appointment in writing within five (5) business days of delivery. Such dispute must include sufficient documentation demonstrating non-compliance with the agreed qualification criteria. The Service Provider reserves the right, in its sole discretion, to determine whether the documentation provided sufficiently demonstrates non-compliance. Disputes submitted after this period may be deemed invalid.
6.7 Disclaimer of Results
The Service Provider does not guarantee any specific results from the appointments provided, including whether the lead shows up. We take reasonable steps, such as sending appointment reminders, to improve show-up rates, but a no-show is still the Client’s responsibility and counts as a billable qualified lead. All outcomes, follow-up, sales processes, negotiations and any further engagement with the leads remain solely the responsibility of the Client.
7. Delivery Timeline and Force Majeure
The Service Provider will use reasonable efforts to deliver the agreed number of appointments within 90 calendar days of payment, unless otherwise agreed in writing. However, the Service Provider shall not be held liable for delays or failure to perform caused by circumstances beyond its reasonable control, including but not limited to platform outages, regulatory changes, internet service disruptions, strikes, force majeure events, or third-party failures.
8. No Right of Refund
Due to the nature of the services provided, the Client acknowledges that there is no right of refund once payment has been made, except as expressly provided under Section 6.6 (refunds in the form of service credits) or Section 10 (partial refund upon cancellation by the Service Provider).
9. Confidentiality and Use of Proprietary Methods
The Client acknowledges that all strategies, methods, systems, frameworks, and operational processes used by the Service Provider are proprietary and confidential. These materials and approaches are the intellectual property of the Service Provider and are provided solely for the purpose of delivering the agreed-upon services.
The Client agrees not to copy, reproduce, share, disclose, reverse-engineer, or in any way use these methods—directly or indirectly—for their own purposes or in collaboration with third parties, without the prior written consent of the Service Provider. This restriction applies both during the term of the agreement and after its termination.
Any breach of this clause will be considered a material violation of this agreement and may result in immediate termination of services, as well as legal action for damages and injunctive relief. In addition, the Client agrees to pay a contractual penalty of USD 10,000 per breach, which shall be due immediately upon discovery. This penalty is intended as minimum compensation and does not limit the Service Provider’s right to seek additional damages for documented losses.
10. Cancellation & Partial Refund Clause
The Service Provider reserves the right to cancel the agreement at any time if, during the process, it determines that it is unable to deliver the agreed number of appointments. In such a case, the Client will receive a partial refund and will only be charged for the appointments delivered up until the point of cancellation.
Any applicable partial refund will be processed within 10 business days from the date of cancellation confirmation.
11. Use of Feedback and Testimonials
By providing feedback, testimonials, or other information via email or conversations, the Client grants the Service Provider the right to use such content for marketing, case studies, or promotional purposes. The Client may request the removal of their logo, feedback, or testimonials from the Service Provider’s materials, which will be honored promptly upon request.
12. Data Sharing with Your Remote CMO ApS
As part of Your Remote CMO ApS, PaintersPro Network reserves the right to share results and data generated from the Client’s use of the service across the platform for analysis, reporting, and service enhancement purposes. The Client consents to such data sharing by using the Service. Clients may request further details about how their data is utilized. All data collection, storage, and processing are subject to the Service Provider’s Privacy Policy, which forms an integral part of these Terms.
13. Limitation of Liability
To the extent permitted by law, the Service Provider shall not be held liable for any direct or indirect damages, including loss of profits, data, business opportunities, or reputation, resulting from the use of the services.
In any case, the Service Provider’s total aggregate liability under these Terms, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Client under this Agreement during the one (1) month period immediately preceding the event giving rise to the claim.
14. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Denmark. Any disputes arising out of or in connection with these Terms shall be resolved through arbitration in Aarhus, Denmark, unless otherwise agreed in writing.
